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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Rose Drop Chain Necklace In Silver

Ruthie Silk Scarf in Plum Multi

Ruthie Pant in Plum Multi

Ruthie Shirt in Plum Multi

The Chloé Iconic Belt in Crafty Brown

Ruthie Top in Plum Multi

Rosette Chain Necklace In Silver

Rounded Buckle Leather Belt In Black And Silver

Astra Short V Neck Jacket in Ivory

Joni Shearling Coat in Camel Butter

Gancin Coat in Lustre Brown

Willow Shearling Jacket in Chartreuse Shearling

Lucille Mule in Black

TF Achilles 1182 01V in Black/Blue

Feather Weight Pleated Pull On Skirt in Black

Amara Shearling Jacket in Rich Brown

Lucille Mule in Patent Oxblood

Chloe Straight Jean in Medium Indigo

Oversized Crewneck Sweatshirt in Heather Grey

Foldover Flare Pant in Black

Wrap Top in Black

Straight Leg Sweatpant in Heather Grey

Oversized Crewneck Sweatshirt in Black

Straight Leg Sweatpant in Black

Cash Bootcut Jean in Medium Indigo

Classic Buckle Leather Belt In Black

Ingrid Lace Midi Skirt in Black

Ingrid Lace Top in Black

Knitted Headband in Chalk

Fine Knit Cashmere Crewneck in Camel

Fine Knit Cashmere Crewneck in Feather White

Mikkel Zip Long Sleeve Top in Marle

Ingrid Lace Bralette in Black

Cooper Maxi Skirt in Linnea

Lou Lou Necklace

Petite Stellari Earring (Single Right)

Lou Diamant Earring (Single)

Bisou Diamant Earring (Single)

Lou Simple Necklace

Lou Ensemble Diamant Necklace

Petite Lou Perle Earring (Single Right)

Lyria Cotton Dress in Shibori Wave

Bandana Scarf Pareo Tee in White And Indigo

Stripe Knit Clean Polo in Solaris Stripe

Cubism Dress in Superbloom Scarf

Clarke Jacket in Butter Studs

Ilyana Lace Up Silk Top in Noir

Karla Beaded Bag in Silver

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