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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Marlene Jean in Classic Wash

Faaa T-Shirt in Black

Relaxed Short in Stone

Marcelle Low Slung Easy Cargo In Washed Black

Samur Denim Jean in Ivory

Dewi Longsleeve in Black

Dame Short In Enamour Dark Denim

Classic Silver Buckle Belt in Black Leather

Wrap Necklace in Silver

Regular Bleached Denim Sid Jean

Washable Cashmere Easy Men's Hoodie in Navy

Sol Eyelet Top in Black

Anna Tee in Black

Treeca Good Wool Pant in Black

Isla Cami in Black

One-shoulder Wrap Top in Beige Print

Dante Thong in Dark Chocolate Micro Check

Rose Pendant Necklace in Silver with Crystals

B Buckle Micro Frame Belt in Black

Regular Frame Croc-Effect Leather Belt in Espresso

Crispy Nylon Wilt Pull On Jogger in Navy

Choker Sequin Mini Dress in Black

Regular Frame Croc-Effect Leather Belt in Black

Drop Dangle Mini Rose Earrings in Black

The Dress Shirt in White

Rose Earrings with Crystals in Silver

Henri Eyelet Top in Black

Emerson Pant in Midnight

Dominic Pinstripe Detached Lapel Liam Blazer in Navy

Eden Dress in Black

Dominic Pinstripe Liam Vest in Navy

Brigitte Trapeze Bag in Burgundy Leather and Silver

Acadia Blouse in Black

Hutton Blazer in Grey

Brigitte Bag in Black Leather and Silver

Ensemble S Ring

Long Sleeve Silk Shirt in Kyoto

Samur Denim Jeans in Washed Light Blue

Ensemble H Ring

Fisherman Drawcord Pant in Chalk

Cashmere V Neck Sweater in Cobalt

Pavi Shirt in Mist

Bracelet de Tennis Nuage Bracelet

Ensemble L Ring

Drawstring Trouser in Kyoto

Averie Windbreaker Track Pants in Navy

Ensemble C Ring

Gio Short Coat in Ivory

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